Account

How do I change my password for my YETI account?

If you're signed into your account, just head on over to Profile, which is located below My Account and scroll down to the bottom of the page.

 

I forgot my password. How do I reset the password to my account?

Select Sign In, which is located at the top right hand side of YETI.com, and click on "Forgot Your Password."

 

How do I unsubscribe from emails?

Simply click the unsubscribe link at the bottom of any YETI email.

Ordering

Where is my order?

You can check your domestic order status and details by using our Order Status Form or by logging in to your account. Please keep in mind that customized products will ship separately and may occur in multiple shipments.

 

Can I cancel or make changes to my order?

We process and ship your orders as quickly as possible. Therefore, orders can’t be edited once they’ve been placed. Please note, orders can only be cancelled within the first hour they’re placed. To cancel your order while within this time window, simply navigate to order history inside you your account or visit the order status link here. We are unable to cancel orders after this window has passed. If you need to submit a return for an uncustomized product, please visit our self-service return portal here.

 

How long does it take to process my order?

Order processing will vary depending on the products purchased. For non-customized products please allow 1-5 business days for your order to be processed. Most shipments will take an additional 1-7 business days. For customized products, including collegiate and prepared designs, processing can range from 1-2 weeks. See our Shipping Policy for more information.

 

How will my order ship if I've ordered both customized and non-customized product?

Customized and non-customized products on the same order will ship separately. Customized products require additional processing time and will be shipped once it is completed.

 

WHY WAS MY CUSTOM ORDER CANCELLED?

YETI reserves the right to cancel any orders that contain any image or text that could be considered offensive, political, or subject to copyright protection. Canceled orders will be refunded within 5-7 days.

 

Will I receive a notification or a tracking number when my order ships?

Yes, you will. When your package is scanned by our shipping provider, it automatically sends you an email with the tracking number included. Please note that customized products will ship separately, and you will receive a separate email with the tracking number for custom products. If you have more than one custom product in an order, multiple shipments may occur.

 

How do I find an authorized YETI Dealer?

We have several dealers throughout the United States and worldwide. Use our store locator to find one nearest you. Please note, customization is only available through YETI.com

 

Does YETI sell product on eBay?

Authentic YETI Product, which comes with a full product warranty, is available on eBay through YETI’s authorized storefront.

 

Does YETI sell product on Amazon?

Authentic YETI Product, which comes with a full product warranty, is available on Amazon through YETI’s authorized reseller "YETI Authorized.”

 

What if the product I'm looking for is out of stock?

If a product is out of stock, simply enter your email address in the notification box after you select the product you would like to purchase. You’ll receive an email once it becomes available. You can also check with local dealers in your area.

 

What is YETI's Price Adjustment Policy?

We do not offer credits or refunds for price adjustments and don't price-match competitors or dealers.

 

Can I buy a gift card?

YETI gift cards are not available for purchase at this time.

YETI gift cards are only available as replacement options for customers who have returned their recalled Hopper M20, Hopper M30 (1.0 and 2.0), and SideKick Dry Gear Case as part of our Voluntary Product Safety Recall.

For additional information on our Voluntary Product Safety Recall, please visit: https://www.yeti.com/faq.html#product-recalls

 

Where do I enter a promotion code?

Once you add your YETI items to your shopping cart, you can enter your promo code under View Cart or on the Check Out page under the Payment section. Be sure your code has been applied before submitting your order.

 

How do I place a corporate order?

Please fill out this form for more information on qualifying orders.

 

Product Information

You can find out more information about our products by selecting the product category you are interested in below.

 

What is proposition 65 and how does it relate to YETI?

In 1986, California voters approved an initiative to address growing concerns about exposure to certain chemicals, which requires businesses to notify Californians about significant amounts of chemicals in products. This warning appears on the Trailhead® Camp Chair, Hondo® Base Camp Chair, Bear Proof Locks, and the Security Cable Lock & Bracket in the form of the sticker or notice on the product for our California consumers. Please see below for an example of the warning label.

  Prop 65

Product Recalls

Hopper M20, Hopper M30, Sidekick Dry

For information about the Hopper M20, M30, and SideKick Dry recall, visit here.

 

Gift Card FAQs

 
Can I purchase a YETI Gift Card?

YETI Gift Cards are not available for purchase at this time.

YETI Gift Cards are only available as replacement options for customers who have returned their recalled Hopper M20, Hopper M30 (1.0 and 2.0), and SideKick Dry Gear Case as part of our Voluntary Product Safety Recall.

For additional information on our Voluntary Product Safety Recall, please visit: https://www.yeti.com/faq.html#product-recalls

 
I lost my YETI gift card; can I have another reissued?

For assistance with your missing YETI gift card, please contact our Customer Service team.

Lost or stolen gift cards cannot be refunded.

 
Is my gift card reloadable?

No.

 
Can I give my gift card to a friend, if so, how?

Your YETI gift card can be used by anyone who has access to the gift card number and pin number. Please only share these numbers with someone who is authorized to use the gift card.

 
How can I use my gift card at checkout?

After you have entered your shipping address, select "Redeem Gift Card." Please enter your gift card number and gift card pin, then click "Add gift card." If there is remaining balance, you will have the option to add a credit card or an additional gift card.

 
Can I stack gift cards?

Yes, you can use up to 3 gift cards per order.

 
Are there any restrictions on what I can purchase with my gift card or YETI gift card?

No.

 
Will the YETI gift card expire?

No, YETI gift cards do not expire. Please treat this like cash.

 
How do I return a product I bought with my gift card or YETI gift card?

You may return any non-customized YETI products within 30 days of purchase. Please visit our self-service return portal to obtain a prepaid return shipping label.

 
I returned an order that I paid for with my gift card/YETI gift card AND my credit card, how will I be refunded?

Your funds will be returned to a new YETI gift card, which will be sent to you via email. If you paid for part of your order with a credit card, a portion of the refund will go to your credit card.

 
How can I check my gift card balance?

Please use the links below to check your gift card balance.

US: https://www.yeti.com/gift-card-balance-check

CA: https://www.yeti.ca/gift-card-balance-check

 
Can I use my gift card at an authorized dealer, retail locations, amazon or YETI Rescues?

No. YETI Gift Cards are available for redemption on YETI.com only. YETI Rescues and YETI retail locations are also excluded.

 

Rambler 20 oz Travel Mug

For information about the Rambler 20 oz Travel Mug recall, visit here.

Other

How Can I Get a YETI Catalog?

Request a YETI Dispatch Catalog here.

 

How can I get a job at YETI?

Apply for our open positions here to find out more.

 

How can I write a review about a YETI Product I purchased?

To write a product review, head on over to the product page and scroll down until you see "Write a Review."

 

How do I request a YETI Sticker?

We appreciate your interest in showing your YETI pride. Register your YETI Product and we'll send you a YETI Sticker pack, or you can purchase a sticker pack on YETI.com.

 

How do I know if a website is selling legitimate YETI Product?

Nobody is more passionate about making sure that your YETI is the real deal than we are. Shop YETI.com worry free or click here to find authorized dealers in your area.

 

I bought a counterfeit product or did not get any product after my card was charged, what do I do?

We suggest starting with the company you purchased from, but in the event they're not willing to work with you, we suggest reporting all fraudulent charges to your bank as well as notifying the Better Business Bureau. For future YETI purchases, shop YETI.com or click here for a list of authorized dealers.

Prop 65