Klarna FAQ

If your cart is eligible for 4 interest-free payments with Klarna, you will be able to select Klarna as a payment method during checkout. After your order is shipped, you will be charged for the first payment. Klarna will send a notification once the payment has been processed. You will be informed ahead of time before the next payments.

To sign up, you will need :

1. A US-issued debit or credit card
2. To be 18 years of age or over
3. An SMS-capable phone number
4. A US residential address

Klarna currently accepts most debit and credit cards (i.e., Mastercard, Visa, Discover). Please note, prepaid cards are not accepted.

Klarna is currently unavailable for online and instore shoppers residing in New Mexico and Hawaii. Klarna is not available in US Territories (excluding Puerto Rico) or customers with APO/FPO/DPO addresses.

You do not need to pay for goods that aren’t received, or goods that are received damaged, broken, or defective. Follow our help instructions and “report a problem” in your Klarna account to pause your payments until the issue is resolved.

If we issue a refund or cancel your order, Klarna will send an adjusted statement and payment schedule. You can check the status of your payments anytime via Klarna’s site or in your Klarna app.

If you need to return part or all of your order, simply follow our return instructions and make sure to take note of the tracking number. Log into your Klarna account, select “report a return”, and Klarna will pause your statement.

As soon as we process your return, Klarna will send an adjusted statement and payment schedule. With a full return, Klarna will refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

Klarna will send an email confirmation for all completed payments. You can also call or live chat with Klarna’s customer service agents 24/7 to confirm payment.

Yes. If you want to pay the next payment or full balance of your payment plan early, simply log into the Klarna app, go to the “Purchases” page, and select “Payment Options.”

Klarna will automatically attempt to collect payment for your purchase from the card that you entered at checkout. You can find out when your payments will be collected in the email that you received at the time of purchase or by logging into your Klarna account. If you need extra time to make a payment, simply log into the Klarna app, go to the “Purchases” page, and select “Payment Options,” then “Extend due date.”

If the automatic payment fails, Klarna will try again after 7 days. If this payment also fails, Klarna will make another attempt after a further 7 days (14 days after the date of the first attempt). Your credit score will not be impacted by using Klarna’s Pay in 4 payments product even if you have failed to pay on time.

Custom: We collect the total for the custom portion of your order up front. Klarna will provide a payment plan for the total amount of the custom order.

Stock: We only charge for the items that ship. If you get multiple shipments for stock items in the same order, Klarna will send a separate payment schedule for each shipment.

Please contact Klarna directly for questions regarding Klarna payments and refunds.

Klarna is only available on YETI.com.

You won’t see Klarna as a payment option if your order is less than $35 or more than $1,500.

Don’t see your question here? Check out Klarna’s full FAQ page. You can reach Klarna anytime at https://www.klarna.com/us/customer-service/ or by downloading the Klarna app.