Valentine's Day Custom Designs

FAQs

HOW LONG DOES CUSTOMIZATION TAKE?

Customization usually takes 2 ­– 3 weeks for processing. At times, these can shift depending on the overall volume of orders, but we work hard to get your products as quickly as possible. Once your order is processed you will receive an email with updates and estimated delivery dates. Custom orders are not eligible for expedited shipping.

Are there guidelines or restrictions on custom text?

Yes, we’re unable to customize products with licensed, copyrighted, profane, or political in nature text or images. To ensure this, all our custom orders are reviewed before processing and are subject to cancellation. For full details on restricted text, please click here.

I PURCHASED A CUSTOMIZED ITEM RECENTLY, CAN I GET REIMBURSED FOR THAT AMOUNT?

Nope. Sorry, but this offer is not valid on previous purchases.

CAN I INCLUDE A GIFT MESSAGE WITH MY ORDER?

Not for now. Currently, gift messages are only available for orders with non-customized products.

CAN I EDIT MY CUSTOM ORDER?

We process and ship orders as quickly as possible, and customization cannot be changed. However, there is a short window of time (up to 1 hour) after an order is placed when your order can be canceled. For more details, see our Customization FAQ at YETI.com.

WHAT IS THE RETURN POLICY ON CUSTOM ORDERS?

Unfortunately, we cannot accept returns on customized drinkware. Please visit our returns page for more information.

THE COLOR OR SIZE I WANT IS CURRENTLY UNAVAILABLE FOR CUSTOM. CAN I PLACE AN ORDER FOR AN ITEM THAT IS OUT OF STOCK?

Unfortunately, no. We can only offer customization on products that are currently available and in-stock.