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INTERNATIONAL

Overview

Today, YETI ships internationally to select countries though our partnership with Borderfree and eShopWorld. To access the International country selector, or for a list of available shipping countries and shopping currencies, click on the upper left-hand corner of the website to select your flag and currency. Once a country is selected, product prices will appear in the local currency and order totals will be populated to include international shipping costs.


We are unable to accept payment from international credit cards with a US shipping address as this time.


Holiday Promotions

YETI's holiday promotions are only available on purchases delivered within the United States. For more details please visit our Holiday Shipping and Promotions page.


Contact Us

Email: InternationalOrders@YETI.com


Call: 1-512-394-9384


Can my order be delivered internationally?

Yes, it can. Through our partnership with Borderfree and eShopWorld, we are able to provide an international shopping experience for customers in 220 countries and territories, and we plan to expand our international services in the future. As an international shopper, you now get the benefit of seeing product prices in your local currency, guaranteed order totals at checkout with no hidden fees, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit our international landing page.


What is Borderfree and eShopWorld?

Borderfree and eShopWorld provide a global ecommerce solution for our international shoppers. By partnering with these two companies, we can now provide product prices in the currency of your choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The Borderfree and eShopWorld solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.


How will I know how much my order will cost?

Add items to your basket and click select to check out. Borderfree and eShopWorld will calculate and display the order total in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by Customs and revenue authorities in the destination country.


Are there any additional costs that will be due upon receipt of my order?

For Canadian orders, the order total presented at checkout is the exact amount you'll be billed by eShopWorld, and there will be no additional costs due upon delivery.


For all other countries, as long as you select to prepay duties and taxes, the order total presented at checkout is the exact amount you'll be billed by Borderfree, and there will be no additional costs due upon delivery.


What currencies does Borderfree and eShopWorld support?

Currently, Borderfree and eShopWorld support billing in more than 60 currencies, with more being added on an ongoing basis. Click here to view and select from a list of our supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.


I live in the United States. Can I use Borderfree and eShopWorld to ship an order internationally but pay in USD?

Yes, Borderfree and eShopWorld support international gift-giving, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in USD using a United States credit card. This also works if you're traveling or living abroad.


What payment options does Borderfree support?

Currently, Borderfree supports Visa, MasterCard, PayPal, American Express, JCB, and China UnionPay, with additional payment options coming soon.


What payment options does eShopWorld support?

Currently, eShopWorld supports Visa, MasterCard, Diners, Discover, Amex, PayPal, and PayPal Express.


What are my international shipping options?

The following is a summary of delivery promises for our international orders. You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.


Destination Delivery Promise
Canada 9-12 business days
United Kingdom 2-6 business days
Ireland 2-10 business days
Mexico 2-6 business days
Central America and the Caribbean 2-7 business days
Europe 2-8 business days

How much does international shipping cost?

There's a lot that goes into international shipping, like desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree or eShopWorld international checkout based on the items you are purchasing and your shipping destination.


When am I billed?

Your credit card will be billed by Borderfree or eShopWorld when your international order is shipped.


How much duty and taxes are charged on international orders?

Duties (or Customs tariffs) are set by the destination country Customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree and eShopWorld support. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree or eShopWorld international checkout.


Are there any items that cannot ship to my country because they are restricted?

If for some reason there are any items that cannot be exported from the United States or imported into your destination country selection, Borderfree will notify you during the checkout process.


Licensed products are restricted and cannot ship to Canada at this time.


Do you ship to military addresses?

Orders shipping to military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the United States.


How can I track my international order?

You can track the progress of your international package(s) here.


You can track the progress of all Canada package(s) here.


What will my credit card statement say?

For Borderfree orders, your credit card will be billed by Borderfree and your credit card statement will read "BF*YETI". "BF" denotes the Borderfree network.


For Canadian orders, your credit card will be billed by eShopWorld and your credit card statement will read "YETI – eShopWorld."


Who should I contact if I have questions relating to my order after I have made a purchase?

Please contact us at 1-512-394-9384 or email us at InternationalOrders@yeti.com. We will gladly assist you with any questions related to your international order.


Can I purchase or redeem international gift cards?

We do not currently support the sale of gift cards to international customers or the redemption of gift cards for international orders.


What is your return policy for international orders?

YETI accepts international returns for products damaged during the shipping process or those items covered by YETI Warranty. Please call us at 1-512-394-9384 or email us InternationalOrders@yeti.com.


For Canadian returns, please use this link to start the return process.


Can I register for an account?

YETI does not allow for international addresses in our accounts. Please use a U.S. address for account set up.


Can I register my YETI product?

YETI does not allow for international addresses in our registration system. Your Tundra, Hopper, Panga, Hondo, LoadOut, Rambler or Tank are still covered by the YETI Warranty even without registering the cooler online.


International Returns

YETI does not accept exchanges for international orders. Returns will be accepted for products damaged during shipment or those products under warranty.


TUNDRA, TANK, AND LOADOUT

YETI only accepts returns for Tundra, TANK, and LoadOut products damaged during shipment and warranty issues. The YETI Tundra, TANK, and LoadOut come with a 5-year manufacturing defect warranty.


HOPPER AND PANGA

YETI only accepts returns for Hopper and Panga products damaged during shipment and warranty issues. The YETI Hopper and Panga come with a 3-year manufacturing defect warranty.


RAMBLER

YETI only accepts returns for Rambler products damaged during shipment and warranty issues. The YETI Rambler series come with a 3-year manufacturing defect warranty.


GEAR & ACCESSORIES

YETI only accepts returns for items damaged during shipment and warranty issues. T-shirts and hats are not protected by YETI warranty.