SHIPPING & RETURNS
Our Shipping Policy
We want to get you your YETI® as soon as possible. That’s why we make every effort to process your order quickly so you can put your Tundra®, Roadie®, TANK® Hopper®, or Rambler® to good use sooner.
YETI offers free UPS Ground shipping on qualified orders. Valid on orders shipped in the contiguous United States only. Orders shipped to Alaska, Hawaii or any territory or jurisdiction outside of the contiguous United States are not eligible for free shipping.
Reminder: All custom logo, collegiate, or monogrammed coolers will require additional processing time.
Shipping Options & Rates
We've made every effort to get your orders processed and shipped faster. 2-Day and Overnight orders should be placed by 10:00 AM CT for quickest delivery. Expedited orders placed after 10:00 AM CT will require an additional business day for processing. This excludes weekends and holidays. All "Delivery by" dates are estimates and not guaranteed. Shipping services and rates are subject to change without prior notice. UPS expedited options may not be available in all areas.
The following shipping options are available to you, but may be limited by product purchased or your local delivery options. Note that expedited shipping options do not expedite production time frames on customized coolers.
|UPS Ground||On contiguous U.S. orders||2-5 business days||$10|
|UPS SurePost||On contiguous U.S. orders under $19.99||2-10 business days||$5|
|UPS SurePost||For P.O. Boxes||2-15 business days||$10|
|UPS SurePost||For APO and FPO||18-45 business days||$10|
|UPS 2-Day||On orders selecting 2-Day service at checkout||2 business days||$20|
|UPS Overnight||On orders requesting Overnight service at checkout||1 business day||$30|
|UPS Ground||On orders to Alaska and Hawaii||2-10 business days||$15|
Also please note that all YETI Tundra, Hopper, Roadie, LoadOut, and Panga boxes ship with "YETI" written on all sides.
YETI and UPS will not be shipping or delivering on the following dates in 2019. Please note shipping estimates will begin the following business day.
New Year’s Day - January 1, 2019 Easter Sunday - April 21, 2019 Memorial Day - May 27, 2019 Independence Day - July 4, 2019 Labor Day - September 2, 2019 Thanksgiving Day - November 28, 2019 Christmas Day - December 25, 2019 New Year’s Day - January 1, 2020
Contiguous United States
YETI uses UPS Ground service on all shipments within the contiguous United States unless otherwise noted or an expedited option is selected by the customer. Please allow 1–7 business days for processing and an additional 1–4 business days for your order to arrive based on your location and products ordered. Look for a shipment tracking number via email when your order has been processed. To check your order status, click here.
Shipping to a PO Box
YETI ships UPS Ground within the continental U.S. & Alaska & Hawaii. We offer UPS SurePost option if you wish to ship to a PO Box. Please select UPS SurePost as your shipping option in checkout. Not all products are eligible to ship to a PO Box including the Tundra 250 and Tundra 350.
Alaska and Hawaii
All shipments to Alaska or Hawaii will be shipped via UPS Ground and may incur an additional shipping charge based on weight or insured value of the package. If that happens, we’ll inform you of the new shipping charge before processing your order. Due to the distance, shipments will take a minimum of 5 business days to arrive. Look for a shipment tracking number via email when your order has been processed. To check your order status, click here.
Promotional shipping (e.g., free shipping) is only applied to orders shipped within the contiguous United States and does not apply to Hawaii or Alaska.
YETI ships internationally to select countries through our partnership with Borderfree. Borderfree provides a global eCommerce solution for our international shoppers. By partnering with them, we can now provide product prices in the currency of your choice, aggressive international shipping costs, and the lowest possible guaranteed order total.
To access the international country selector, or for a list of available shipping countries and shopping currencies, click Change Country in the footer of the website to select your country and currency. Once a country is selected, product prices will appear in the local currency and order totals will be populated to include international shipping costs.
To track your international order, click here.
Our Return Policy
We want to be sure you’re as happy with your YETI products as we are. If you’re not satisfied with your purchase, you can return it for a refund within 30 days of your purchase, provided it has not been customized, is unused and is still in its original packaging. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.
Ins and Outs of the YETI Return Policy
Refunds will be returned to the original form of payment. YETI does not offer store credit or gift cards for returned products. YETI does not accept returns on customized products or items purchased outside of YETI.com.
You may exchange a YETI.com purchase for another YETI item of equal or greater value (in which you are responsible for the difference in cost) within 60 days after the original date of purchase. Exchanges for items purchased outside of YETI.com will not be accepted.
All merchandise must be unused and undamaged and returned in its original packaging for refunds and exchanges.
For all returns and exchanges, you will be responsible for return shipping costs. You may use a shipper of your choice to return your items. We recommend retaining the tracking number of your return for your records.
All original and return shipping costs are non-refundable. Product is no longer eligible for a refund or exchange 60 days after the original purchase date.
To request a return, please complete the return form here. If your return is approved, you will receive a Return Order form to include inside the box with your return(s). This return policy only applies to products purchased directly from YETI via phone or website.
YETI does not price match with dealers or competitors.