GENERAL

What are the hours for the corporate sales team?

The Corporate Sales team will be available for all inquiries Monday - Friday, from 9:00 am - 4:00 pm CST.

 

How do I get a quote?

To receive a quote for product that you are interested in, please fill out our “Get A Quote” form. Please note that quotes are not a guarantee of inventory availability.

 

Do you offer Corporate/Bulk discounts?

To check eligibility for our current Corporate programs, please submit a quote request.

 

Which products are available for customization?

We offer a wide range of drinkware, hard goods, and soft goods that can be customized. For the most up-to-date product offerings and marking area information, please check out our corporate page. Inventory levels fluctuate.

 

Which payment methods are accepted?

Full payment is required at order placement. We accept payment by all major credit cards and checks. Read our payment instructions.

 

Can I submit a PO?

All orders are subject to our terms and conditions.

 

Do you accept tax exemption certificates?

Tax exempt documentation must be provided prior to order placement. Rules around tax exempt status vary state to state so all documents will be reviewed by our Finance Department prior to removing tax. For more information on this, feel free to contact us at 1-512-402-5895.

 

Do you offer samples?

We provide pre-production digital proofs for all custom orders placed. Production does not start until you approve that proof and payment has been received. We are also happy to help you place an order for single units at full retail cost if physical samples are required. All orders are subject to current production time.

 

Can you ship to multiple addresses?

We offer free ground shipping to one domestic location. All orders will ship via UPS Ground or freight depending on order size.

 

Can you expedite production on my custom order?

Our production operates on a first-in, first-out basis according to current production time. However, we do offer expedited shipping options once your order has been completed. Please contact a Corporate Sales Rep to receive a quote for expedited shipping.

 

Can I cancel, make changes to, or return my order?

To make sure that your customization is just right, we will provide a high-quality digital proof for your approval prior to producing your order. Customization will not start until approval and payment has been received. Once an order has been produced, we are unable make any changes. We apologize but we are unable to return customized product. Please view our terms and conditions.

 
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