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FAQ - Frequently Asked Questions

 

 

 

Account

How do I change my password for my YETI account?

If you're signed into your account, just head on over to Profile, which is located below My Account and scroll down to the bottom of the page.


I forgot my password. How do I reset the password to my account?

Select Sign In, which is located at the top right hand side of YETI.com, and click on "Forgot Your Password".


How do I unsubscribe from emails?

Simply click the unsubscribe link at the bottom of any YETI email or contact our Outfitter team here.

Ordering

Where is my order?

You can check your domestic order status and details by using our Order Status Form or by by logging in to your account. Please keep in mind that customized product will ship separately.


Can I cancel or make changes to my order?

We attempt to process and ship your order as quickly as possible. Please contact us as soon as possible if you need to modify or cancel your order. We are unable to cancel or modify on your behalf after the order has shipped or once a customized product has entered production. For customized product, the timeline for production could be extended depending on the modifications made.


How long does it take to process my order?

Order processing will vary depending on the products purchased. For non-customized products please allow 1-5 business days for your order to be processed. Most shipments will take an additional 1-7 business days. For customized product, including collegiate and prepared designs, processing can range from 2-3 weeks. See our Shipping Policy for more information.


How will my order ship if I've ordered both customized and non-customized product?

Orders with customized and non-customized product will ship separately. Customized product has additional processing time and will be shipped once completed.


Will I be charged for a product that did not ship?

You will only be charged for a product once it has shipped.


Why did I not receive an order confirmation or shipping notification email?

If you've checked your spam and trash folders and still cannot locate your confirmation or shipping emails, send us a quick request here.


Will I receive a notification or a tracking number when my order ships?

Yes, you will. When your package is scanned by our shipping provider, it automatically sends you an email with the tracking number included. If you have any questions, please contact us here.


How do I find an authorized YETI Dealer?

We have several dealers throughout the United States and worldwide. Use our store locator to find one nearest you. Please note, customization is only available through YETI.com


Can't find the product you are looking for or it's out of stock?

If a product is out of stock, you can enter your email address and be notified as soon as that product is back in stock. Simply enter your email address in the notification box after you select the product and size/color you would like to purchase. Once that product is available you will receive an email letting you know. You can also check with local dealers in your area.


What is YETI's Price Adjustment Policy?

We do not offer credits or refunds for price adjustments and will not price match competitors or dealers.


Can I buy a gift card?

Yes, YETI offers both physical and e-gift cards. You can purchase them here. For more information about gift cards, please visit our FAQ page.


Why do I see multiple transactions on my credit/debit card for the same order?

YETI will authorize your card at the time of purchase, but you won't be charged until your order ships. Multiple transactions may be a result of this initial authorization and will fall off automatically, however, if you continue to see that charge or funds are removed, contact us. If you ordered customized product, the authorization will remain on your card until the remainder of your order has shipped.


Where do I enter a promotion code?

Once you add your YETI items to your shopping cart, you can enter your promo code under View Cart or on the Check Out page under the Payment section. Be sure your code has been applied before submitting your order.


How do I place a corporate order?

Please contact us at (512) 402-5895, corporatesales@yeti.com, or fill out this form for more information on qualifying orders.


Product Information

You can find out more information about our products by selecting the product category you are interested in below.

Tundra

Hopper

Rambler

Panga

LoadOut

Camino

Tocayo

Hondo

Silo

Boomer

Lowlands

SideKick Dry


Where Are YETI Products Manufactured?

All of our products are labeled or marked with their country of origin. Some of our Tundra coolers and all of our LoadOuts are manufactured in the U.S. and are designated as such. You can find these products by checking their labels in stores. All customized products are produced in Austin, TX.


What is proposition 65 and how does it relate to YETI?

In 1986, California voters approved an initiative to address growing concerns about exposure to certain chemicals, which requires businesses to notify Californians about significant amounts of chemicals in products. This warning appears on the Hondo Base Camp Chair, Bear Proof Locks, and the Security Cable Lock & Bracket in the form of the sticker or notice on the product for our California consumers. Please see below for an example of the warning label.


Warning LabelWARNING: This product can expose you to lead, which is known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

Other

How Can I Get a YETI Catalog?

Request a YETI Dispatch catalog here.


How can I get a job at YETI?

Apply for our open positions here to find out more.


How can I write a review about a YETI product I purchased?

To write a product review, head on over to the product page and scroll down until you see "Write a Review."


How do I request a YETI sticker?

We appreciate your interest in showing your YETI pride. Register your YETI product and we'll send you a YETI sticker pack, or you can purchase a sticker pack or decal on YETI.com.


How do I know if a website is selling legitimate YETI product?

Nobody is more passionate about making sure that your YETI is the real deal than we are. Shop YETI.com worry free or click here to find authorized dealers in your area.


I bought a counterfeit product or did not get any product after my card was charged, what do I do?

We suggest starting with the company you purchased from, but in the event they're not willing to work with you, we suggest reporting all fraudulent charges to your bank as well as notifying the Better Business Bureau. For future YETI purchases, shop YETI.com or click here for a list of authorized dealers.


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