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Holiday Shipping & Returns Policy

Holiday Shipping and Returns

 

HOLIDAY SHIPPING INFO

Free Shipping

Eligible orders placed on YETI.com between 4/27/2019 and 6/19/2019 to be delivered within the contiguous United States by UPS Ground or UPS SurePost shipping are eligible for free shipping. All orders $19.98 and below will ship UPS SurePost for free. Not available for orders shipped to Alaska, Hawaii or any territory or jurisdiction outside of the contiguous United States.


Shipping Cutoff Dates

Ordering by the dates listed below ensures YETI will ship out your order for on-time delivery by Father's Day. All services are provided by UPS. UPS shipping delays due to weather, natural disasters, or other uncontrollable events cannot be foreseen and may increase delivery timeframe. Shipping services and rates are subject to change without prior notice.

 
Non-Customized Product Service Level Order by
UPS Ground Monday, June 10th by 11:59 AM CT
UPS 2-Day Wednesday, June 12th by 12 PM CT
UPS Overnight Thursday, June 13th by 10 AM CT
 
 

Orders placed after 10 AM CT may require an additional business day for processing.

 

For additional information regarding shipping options and rates, see our Shipping and Returns Policy.

 

Also please note that all YETI Tundra, Hopper, Roadie, LoadOut, and Panga boxes ship with "YETI" written on all sides.

 

Holiday Return Policy

We want to be sure you’re as happy with your YETI products as we are. If you’re not satisfied with your purchase, you can return it for a refund within 30 days of your purchase, provided it is unused and in its original packaging. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.

 

Ins and Outs of the YETI Return Policy

Refunds will be returned only to the original form of payment. YETI does not offer store credit or gift cards for returned products. YETI does not accept returns on customized products or items purchased outside of YETI.com.

 

You may exchange a YETI.com purchase for another YETI item of equal or greater value (in which you are responsible for the difference in cost) within 60 days after the original date of purchase. Exchanges for customized product or items purchased outside of YETI.com will not be accepted.

 

All merchandise must be unused and undamaged and returned in its original packaging for refunds and exchanges.

 

For all returns and exchanges, you will be responsible for return shipping costs. You may use a shipper of your choice to return your items. We recommend retaining the tracking number of your return for your records.

 

All original and return shipping costs are non-refundable unless the merchandise was shipped incorrectly. Product is no longer eligible for a refund or exchange 60 days after the original purchase date.

 

To request a return, please complete the return form here. If your return is approved, you will receive a Return Order form to include inside the box with your return(s). This return policy only applies to products purchased directly from YETI via phone or website.

 

YETI does not price match with dealers or competitors.

 

HOLIDAY FAQ

Can I edit or cancel my order?

We attempt to process and ship your order as quickly as possible. Please contact us as soon as possible if you need to modify or cancel your order. We are unable to cancel or modify on your behalf after the order has shipped or once a customized product has entered production. For customized product, the timeline for production could be extended depending on the modifications made.

How long does customization take?

Our production timeline shifts daily depending on overall order volume. We process all orders in a first come first serve basis and we promise we are working as hard as we can to get your order in your hands as quickly as possible.

Can I include a gift message with my order?

Yes, we offer the option to add a gift message when you checkout. Gift messages will be limited to 80 characters. Please note that all gift messages will not be audited for misspellings, foul language, etc.

Also please note that all YETI Tundra, Hopper, Roadie, LoadOut, and Panga boxes ship with "YETI" written on all sides.

Can I place an order for an item that is out of stock?

At this time, we are unable to offer backorders or pre-orders for items that are out of stock. Sign up for in-stock alerts to be the first to know when a product is back in stock.

I gifted a YETI product to someone else and they don't have a code, can they register their product?

Yes, please contact the YETI Outfitter team here to register a product.

Does YETI honor dealer and competitor price matching or promotions?

No, YETI does not honor dealer and competitor price matching or promotions. Sign up for our email list to be the first to know about YETI deals or promotions.

EXPIRED PROMOTIONS

Overnight Shipping for $10 - EXPIRED

Eligible orders placed on YETI.com that select overnight delivery before 11:59 a.m. CDT 6/13/2019 to be delivered within the contiguous United States will receive guaranteed delivery for Father’s Day, 06/16/2019. Not available for gift cards, orders containing customized or licensed products, or orders shipped to Alaska, Hawaii or any territory or jurisdiction outside of the contiguous United States. Any attempted delivery, or an offer by the carrier of a delivery appointment, on or before June 16, 2019 shall constitute a fulfilled delivery for purposes of this offer. Any eligible orders for which the “Guaranteed Father’s Day Delivery” shipping method is selected at checkout that are not delivered by June 16, 2019 will be eligible for a free gift, unless the delay is due to an undeliverable address or an unforeseen circumstance outside of YETI’s control, such as a strike, a natural disaster or severe weather, and YETI shall not be responsible for such delays.


Free Guaranteed Delivery by Father's Day - EXPIRED

Eligible orders placed on YETI.com between 6:00 a.m. CDT on 6/10/2019 and 11:59 a.m. CDT 6/12/2019 to be delivered within the contiguous United States will receive free expedited shipping. Not available for gift cards, orders containing customized or licensed products, or orders shipped to Alaska, Hawaii or any territory or jurisdiction outside of the contiguous United States. Any attempted delivery, or an offer by the carrier of a delivery appointment, on or before June 16, 2019 shall constitute a fulfilled delivery for purposes of this offer. Any eligible orders for which the “Guaranteed Father’s Day Delivery” shipping method is selected at checkout that are not delivered by June 16, 2019 will be eligible for a free gift, unless the delay is due to an undeliverable address or an unforeseen circumstance outside of YETI’s control, such as a strike, a natural disaster or severe weather, and YETI shall not be responsible for such delays.


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Checkout

Checkout

When you are ready to complete your purchase, simply go to the Checkout and follow these steps to place your order:

For registered users:

If you are a returning customer and already have an account, please sign in using your email address and password and you will be taken directly to the first Checkout tab.

For non-registered users:

If you are not registered, you can proceed without creating an account or you can create an account.

Billing and Shipping Tab.

Enter your billing information as it appears on your credit card statement. Your credit card will not be accepted without the appropriate billing address and telephone number. If you are a returning customer, your billing address will automatically appear on the Billing and Shipping page. If the shipping address is different than the billing address, enter the address where you would like your order shipped.

Shipping Options.

From the options provided, select from the shipping methods that are available for the items you wish to purchase. For more information on shipping, click here.

Payment Information.

At this time, you must verify your address information is correct, review your order and then enter your payment method and click "Place Order". For more information on payment, click here.

Purchase Summary.

After you complete the checkout process, the Purchase Summary page confirms details of the order you have placed and also provides you with a reference number. We recommend that you print this Purchase Summary page for your records as it may be needed for order references.

Order and Shipment Confirmations.

You will receive an order confirmation email which will include an order number - you can use this to track your order in My Account. Once your items have been shipped, you will receive a shipping confirmation email with details of which items have been sent. Please note that if you order more than one item, it is possible that different items may arrive on different days depending on stock availability.

VAT Invoice.

After your items are invoiced, you will receive an email which includes a link for retrieval of a VAT invoice for items purchased and shipped to you. This email will be sent in addition to the Shipment Confirmation email you will receive.

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FAQ - Frequently Asked Questions

 

 

 

Account

How do I change my password for my YETI account?

If you're signed into your account, just head on over to Profile, which is located below My Account and scroll down to the bottom of the page.


I forgot my password. How do I reset the password to my account?

Select Sign In, which is located at the top right hand side of YETI.com, and click on "Forgot Your Password".


How do I unsubscribe from emails?

Simply click the unsubscribe link at the bottom of any YETI email or contact our Outfitter team here.

Ordering

Where is my order?

You can check your domestic order status and details by using our Order Status Form or by logging in to your account. Please keep in mind that customized product will ship separately.


Can I cancel or make changes to my order?

We attempt to process and ship your order as quickly as possible. Please contact us as soon as possible if you need to modify or cancel your order. We are unable to cancel or modify on your behalf after the order has shipped or once a customized product has entered production. For customized product, the timeline for production could be extended depending on the modifications made.


How long does it take to process my order?

Order processing will vary depending on the products purchased. For non-customized products please allow 1-5 business days for your order to be processed. Most shipments will take an additional 1-7 business days. For customized product, including collegiate and prepared designs, processing can range from 2-3 weeks. See our Shipping Policy for more information.


How will my order ship if I've ordered both customized and non-customized product?

Orders with customized and non-customized product will ship separately. Customized product has additional processing time and will be shipped once completed.


Will I be charged for a product that did not ship?

You will only be charged for a product once it has shipped.


Why did I not receive an order confirmation or shipping notification email?

If you've checked your spam and trash folders and still cannot locate your confirmation or shipping emails, send us a quick request here.


Will I receive a notification or a tracking number when my order ships?

Yes, you will. When your package is scanned by our shipping provider, it automatically sends you an email with the tracking number included. If you have any questions, please contact us here.


How do I find an authorized YETI Dealer?

We have several dealers throughout the United States and worldwide. Use our store locator to find one nearest you. Please note, customization is only available through YETI.com


Does YETI sell product on eBay?

Authentic YETI product, which comes with a full product warranty, is available on eBay through YETI’s authorized storefront.


Does YETI sell product on Amazon?

Authentic YETI product, which comes with a full product warranty, is available on Amazon through YETI’s authorized reseller "YETI Authorized”.


Can't find the product you are looking for or it's out of stock?

If a product is out of stock, you can enter your email address and be notified as soon as that product is back in stock. Simply enter your email address in the notification box after you select the product and size/color you would like to purchase. Once that product is available you will receive an email letting you know. You can also check with local dealers in your area.


What is YETI's Price Adjustment Policy?

We do not offer credits or refunds for price adjustments and will not price match competitors or dealers.


Can I buy a gift card?

Yes, YETI offers both physical and e-gift cards. You can purchase them here. For more information about gift cards, please visit our FAQ page.


Why do I see multiple transactions on my credit/debit card for the same order?

YETI will authorize your card at the time of purchase, but you won't be charged until your order ships. Multiple transactions may be a result of this initial authorization and will fall off automatically, however, if you continue to see that charge or funds are removed, contact us. If you ordered customized product, the authorization will remain on your card until the remainder of your order has shipped.


Where do I enter a promotion code?

Once you add your YETI items to your shopping cart, you can enter your promo code under View Cart or on the Check Out page under the Payment section. Be sure your code has been applied before submitting your order.


How do I place a corporate order?

Please contact us at (512) 402-5895, corporatesales@yeti.com, or fill out this form for more information on qualifying orders.


Product Information

You can find out more information about our products by selecting the product category you are interested in below.

Tundra

Hopper

Daytrip

Rambler

Panga

LoadOut

Camino

Tocayo

Hondo

Silo

Boomer

Lowlands

SideKick Dry


Where Are YETI Products Manufactured?

All of our products are labeled or marked with their country of origin. Some of our Tundra coolers and all of our LoadOuts are manufactured in the U.S. and are designated as such. You can find these products by checking their labels in stores. All customized products are produced in Austin, TX.


What is proposition 65 and how does it relate to YETI?

In 1986, California voters approved an initiative to address growing concerns about exposure to certain chemicals, which requires businesses to notify Californians about significant amounts of chemicals in products. This warning appears on the Hondo Base Camp Chair, Bear Proof Locks, and the Security Cable Lock & Bracket in the form of the sticker or notice on the product for our California consumers. Please see below for an example of the warning label.


Warning LabelWARNING: This product can expose you to lead, which is known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

Other

How Can I Get a YETI Catalog?

Request a YETI Dispatch catalog here.


How can I get a job at YETI?

Apply for our open positions here to find out more.


How can I write a review about a YETI product I purchased?

To write a product review, head on over to the product page and scroll down until you see "Write a Review."


How do I request a YETI sticker?

We appreciate your interest in showing your YETI pride. Register your YETI product and we'll send you a YETI sticker pack, or you can purchase a sticker pack or decal on YETI.com.


How do I know if a website is selling legitimate YETI product?

Nobody is more passionate about making sure that your YETI is the real deal than we are. Shop YETI.com worry free or click here to find authorized dealers in your area.


I bought a counterfeit product or did not get any product after my card was charged, what do I do?

We suggest starting with the company you purchased from, but in the event they're not willing to work with you, we suggest reporting all fraudulent charges to your bank as well as notifying the Better Business Bureau. For future YETI purchases, shop YETI.com or click here for a list of authorized dealers.


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Privacy Policy

Privacy Policy

YETI Coolers, LLC Privacy Policy

Last updated: May 2018.


Thank you for accessing the YETI Website ("Site") operated by YETI Coolers, LLC ("YETI"). We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.


This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.


This Privacy Policy applies to the Site. This Privacy Policy does not necessarily apply to any offline collection of your personal information. Please see below for details.


We are not responsible for the content or privacy practices on any website not operated by YETI to which the Site links or that links to the Site.


Information Collection

We collect information from you in several different ways on this Site. One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to:

  • help make the Site easier for you to use by not having to enter information more than once.
  • help you quickly find information, products, and services.
  • help us create content that is most relevant to you.
  • alert you to new information, products, and services that we offer.

(a) Order Registration. Before placing orders on the Site, you may complete an online registration form. During registration, you will be prompted to provide us with certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, and credit card information. In addition, we may also ask you for your country of residence and/or your organization's country of operation, so we can comply with applicable laws and regulations. We use these kinds of personal information for billing purposes, to fulfill your orders, to communicate with you about your order and the Sites, and for internal marketing purposes. When you purchase or return a product, we collect information about the transaction such as the product details, date and location of the transaction, and any reasons provided for a return. If we encounter a problem when processing your transaction, your personal information may be used to contact you.


(b) Online Account. You may choose to register for an online account to receive regular updates from us. When you create your account, we may ask you to provide your name, age, gender, address, demographic information, email, interests, and product purchase history. We may use this information to customize messages we send about products, offers, surveys, promotions, events, and news we think may interest you and tailor your experience on the Site. You are not required to register an account to use the Site.


(c) Email Addresses. Several locations of the Site permit you to enter your email address for purposes including but not limited to: to register for a contest or sweepstakes; to request us to notify you of new products, new product styles, or product sizes; to sign up for email newsletters and special offers. Your participation in a contest or sweepstakes is completely voluntary, so you have a choice of whether to participate and disclose information to us. We use this information to notify contest and sweepstakes winners and to award prizes. We may post the names and cities of contest and sweepstakes winners on the Site. By entering a contest or sweepstakes, you may be opting in to receive our email newsletter and special offers, and surveys. This will be disclosed in the official rules governing the contest or sweepstakes.


(d) Cookies and Other Technology. Like many sites, the Site employs cookies and web beacons (also known as clear GIF technology or "action tags") to speed your navigation of the Site, recognize you and your access privileges, and track your Site usage. We have to use cookies to enable you to select products, place them in an online shopping cart, and to purchase those products. These technologies also track information related to your interaction with the Site and your browsing and purchase history on the Site. We use this information to improve the Site, understand which products are popular, evaluate the effectiveness of our marketing campaigns, and other internal business purposes.


(i) Cookies are small pieces of information that are stored as text files by your Internet browser on your computer's hard drive. They are not programs and cannot harm your computer. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from websites or to remove cookies from your hard drive. If you disable cookies from this Site, you will not be able to access or use portions of the Site.


(ii) Web beacons allow two websites to share information. They may be used for site traffic reporting, unique website visitor counts, and advertising auditing.


(e) Log Files. As is true of most web sites, the Site server automatically recognizes the Internet URL from which you access the Site. We may also log your Internet protocol ("IP") address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet).


(f) Age. We respect children's privacy. We do not sell products intended for purchase by children or knowingly or intentionally collect personal information from children under the age of 13. If you are under 13 years old, do not submit any personal information to us, and rely on a parent or guardian to assist you.


(g) Product Reviews. You may choose to submit a product review. If you post a review, we will ask for your email address, geographic location, age range, and gender. If you submit a review, we will keep this information private. The content of reviews is public so any personally identifiable information that you submit as part of a review is not subject to this Privacy Policy and can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your review. We believe you can post a helpful review without disclosing any personal information.


(h) Third Parties. We may combine information you provide us with data we have collected offline, data that is publicly available, and data from third parties. We also use third party data to enhance the Site's ability to serve you, tailor content to you, and to provide you with information we believe interests you. We may, from time to time, contract with third party vendors to provide ads on the Site to visitors on our behalf via the Internet or to send direct mail or catalogs to customers whom we think may be interested in our products or services. In order to do so, such vendor may collect anonymous information about your visits to the Site using cookies. Third-party vendors may then pool the anonymous information that they collect from the Site with other sources of information, which may include your name and mailing address, for purposes of sending direct mail or a catalog. To opt-out of receiving our direct mail or catalogs, please see the OPT OUT/CORRECTIONS section below.


Information Use and Disclosure

(a) Internal Use. We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve the Sites' content and layout, to improve outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to the Site. In order to facilitate such use and the other use described in this Section, we may share your information with affiliates under YETI's control.


(b) Communications with You:


(i) We will use your personal information to communicate with you about the Site and your orders and deliveries and we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance)


(ii) You may submit your email address for reasons such as to register for a contest or sweepstakes; to request us to notify you of new products, new product styles, or product sizes; to sign up for email newsletters and special offers; and to receive surveys. If you submit your email address, we use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails (see the Opt Out section, below, for more details). Because we must communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders.


(iii) We may use the personal information provided by you or collected from third parties to send you direct mail communications, such as the YETI Dispatch, a semi-annual journal that catalogs stories from the wild and the gear that fuels them.


(c) External Use: We want to provide you with excellent service and to offer you a great selection. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone other than to affiliates under YETI's control, except that:


(i) As do most catalog and Internet retailers, we sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to deliver products to you, we must share some information. We partner with third parties (such as the U.S. Postal Service, United Parcel Service, and Federal Express) to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email, and phone number.


(ii) Similarly, to help you buy products and provide customer service to you, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, we use state-of-the-art data encryption to protect your information. (More on this below in Data Security.)


(iii) We may disclose such information in response to requests from law enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use the Site for illegal reasons or to commit fraud.


(iv) We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. However, it's possible that we might acquire or merge with or be acquired by another company or that we might dispose of some or all of our assets. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to the Privacy Policy then in effect.


(vi) We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.


(vii) We may publicly disclose the name, city, and state of the contest and sweepstakes winners.


(d) Advertising and Analytics Services. We use third parties to place ads across the Internet on our behalf and to provide analytics on such services. These third parties also use cookies, web beacons, and other technologies to collect information about your Internet usage such as your IP address, web browser, sites visited, links clicked, and other information. We may work with third parties on interest based or online behavorial advertising to serve you ads as a part of a customized campaign on other websites or platforms. To learn more about this kind of advertising or to opt-out of having your web browsing used to create ads tailored for you, please visit www.networkadvertising.org/managing/opt_out.asp and www.aboutads.info/choices.


DATA SECURITY

The Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through the Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit the Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.


While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.


OPT OUT/CORRECTIONS

Upon your request, we will (a) correct or update your personal information; (b) stop sending marketing communications to your email or home address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests at the customer information section of the Site http://yeti.com/contact-us-form/ or by telephoning your request to YETI's Outfitter Team at 1 (512) 394-9384. To opt-out of email communications, click the Unsubscribe link located at the bottom of the message. Please allow up to ten days for any changes to take effect.

Regardless of your opt-out preferences, YETI may send you communications related to orders placed on the Site at the email you provide,


OFFLINE COLLECTION, USE & DISCLOSURE OF INFORMATION

As you might expect from us, the majority of information that we collect is obtained through the Site, and this Privacy Policy applies only to that online collection of personal information. We also may collect information offline, where we also try to protect the privacy of your personal information. One example involves someone calling us to place an order or to ask questions. When someone calls, we will ask only for the personal information we need in order to place the order or to answer the question. There are other ways we could learn of personal information offline (for example, we suppose someone could send us a letter including some return address information), and this Policy doesn't discuss or try to predict all of those methods or uses. As we mentioned, we will try to treat offline collection, uses, and disclosures consistently with our relevant online practices.


UPDATES TO THIS POLICY

If we change or update this Privacy Policy, we will post changes and updates on the Site so that you will always be aware of what information we collect, use and disclose. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. If you have any questions about the Privacy Policy, please contact us at 1 (512) 394-9384.


INTERNATIONAL USERS

Our digital operations are conducted in the United States. Regardless of where you live, you consent to have your personal data transferred, processed, and stored in the United States and allow YETI to collect and use your personal information in accordance with this Privacy Policy.


Effective May 15, 2018

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Shipping & Returns Policy

SHIPPING & RETURNS

Our Shipping Policy

We want to get you your YETI® as soon as possible. That’s why we make every effort to process your order quickly so you can put your Tundra®, Roadie®, TANK® Hopper®, Panga™, LoadOut™, Silo™, Camino™, Hondo, or Rambler® to good use sooner.


YETI offers free UPS Ground shipping on qualified orders. Valid on orders shipped in the contiguous United States only. Orders shipped to Alaska, Hawaii or any territory or jurisdiction outside of the contiguous United States are not eligible for free shipping.


Reminder: All custom logo, collegiate, or monogrammed products will require additional processing time.


Shipping Options & Rates

We've made every effort to get your orders processed and shipped faster. 2-Day and Overnight orders should be placed by 10:00 AM CT for quickest delivery. Expedited orders placed after 10:00 AM CT will require an additional business day for processing. This excludes weekends and holidays. All "Delivery by" dates are estimates and not guaranteed. Shipping services and rates are subject to change without prior notice. UPS expedited options may not be available in all areas.


The following shipping options are available to you, but may be limited by product purchased or your local delivery options. Note that expedited shipping options do not expedite production time frames on customized product.


Service Level Qualifications Timeline Cost
UPS Ground On contiguous U.S. orders 2-5 business days $10
UPS SurePost On contiguous U.S. orders under $19.99 2-10 business days $5
UPS SurePost For P.O. Boxes 2-15 business days $10
UPS SurePost For APO and FPO 18-45 business days $10
UPS 2-Day On orders selecting 2-Day service at checkout 2 business days $20
UPS Overnight On orders requesting Overnight service at checkout 1 business day $30
UPS Ground On orders to Alaska and Hawaii 2-10 business days $15

Also please note that all YETI Tundra, Hopper, Roadie, LoadOut, and Panga boxes ship with "YETI" written on all sides of the box.


Shipping Holidays

YETI and UPS will not be shipping or delivering on the following dates in 2019. Please note shipping estimates will begin the following business day.

New Year’s Day - January 1, 2019
Easter Sunday - April 21, 2019
Memorial Day - May 27, 2019
Independence Day - July 4, 2019
Labor Day - September 2, 2019
Thanksgiving Day - November 28, 2019
Christmas Day - December 25, 2019
New Year’s Day - January 1, 2020


Contiguous United States

YETI uses UPS Ground service on all shipments within the contiguous United States unless otherwise noted or an expedited option is selected by the customer. Please allow 1–7 business days for processing and an additional 1–4 business days for your order to arrive based on your location and products ordered. Look for a shipment tracking number via email when your order has been processed. To check your order status, click here.

Shipping and Returns Map Graphic

Shipping to a PO Box

YETI ships UPS Ground within the continental U.S. & Alaska & Hawaii. We offer UPS SurePost option if you wish to ship to a PO Box. Please select UPS SurePost as your shipping option in checkout. Not all products are eligible to ship to a PO Box including the Tundra 250 and Tundra 350.


Alaska and Hawaii

All shipments to Alaska or Hawaii will be shipped via UPS Ground and may incur an additional shipping charge based on weight or insured value of the package. If that happens, we’ll inform you of the new shipping charge before processing your order. Due to the distance, shipments will take a minimum of 5 business days to arrive. Look for a shipment tracking number via email when your order has been processed. To check your order status, click here.


Promotional shipping (e.g., free shipping) is only applied to orders shipped within the contiguous United States and does not apply to Hawaii or Alaska.


International Shipping

For questions on international shipping, please refer to our International FAQ.


Our Return Policy

We want to be sure you’re as happy with your YETI products as we are. If you’re not satisfied with your purchase, you can return it for a refund within 30 days of your purchase, provided it has not been customized, is unused and is still in its original packaging. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.


Ins and Outs of the YETI Return Policy

Refunds will be returned to the original form of payment. YETI does not offer store credit or gift cards for returned products. YETI does not accept returns on customized products or items purchased outside of YETI.com.


You may exchange a YETI.com purchase for another YETI item of equal or greater value (in which you are responsible for the difference in cost) within 60 days after the original date of purchase. Exchanges for customized product or items purchased outside of YETI.com will not be accepted.


All merchandise must be unused and undamaged and returned in its original packaging for refunds and exchanges.


For all returns and exchanges, you will be responsible for return shipping costs. You may use a shipper of your choice to return your items. We recommend retaining the tracking number of your return for your records.


All original and return shipping costs are non-refundable. Product is no longer eligible for a refund or exchange 60 days after the original purchase date.


To request a return, please complete the return form here. If your return is approved, you will receive a Return Order form to include inside the box with your return(s). This return policy only applies to products purchased directly from YETI via phone or website.


YETI does not price match with dealers or competitors.

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FAQs

Frequently Asked Questions

Answers

01. Can I pre-order items for delivery?

Yes. However, pre-order items will be specifically indicated as such; this generally applies to new releases. We will only accept orders on items that we have in stock at the time. Back to Top

02. Can I change my order?

Once the order has been placed, it cannot be changed online. If you want to change your order, please call 1 (800) 555 0199, and if it has not yet been processed we will change or re-issue a new amended order.
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03. Do you offer gift wrapping options?

Yes. Your gifts can be delivered in our beautifully presented gift boxes for just $4.99 per item. Each box carries the Salesforce Commerce Cloud logo and comes with a gift card for your personal message. Enter your personal message into the fields provided (up to a maximum of 4 lines and 80 characters). If you would like to change your gift wrap options, simply select from the dropdown box. Once you are happy with your selections, click "Continue" to proceed with your purchase. Please note: Gift wrap is not available on all items, extra large items such as rocking horses and sit-and-ride vehicles are excluded. Back to Top

04. Can I return items to a store?

Yes. With the exception of notified non-returnable goods. You must provide proof of purchase such as a delivery invoice or your email order confirmation. Your goods will be taken and your exchange or refund will be processed on the card you used to place your order.
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05. When do I get my refund once I have returned an item?

Once we have received the item in our warehouse, we aim to process a refund onto the original payment card within two weeks.
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06. If I return all the items in my order will I still be charged for delivery?

If any of the items we deliver are damaged or incorrect, we will refund the delivery charge. If you change your mind about wanting to keep them, you may return them free of charge but we will not refund the original delivery charge.
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07. What should I do if my credit/debit card has been refused when placing an order?

Check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card.
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08. Do I get charged for delivery of each item I order?

Postage and packaging for each gift basket are charged separately but all other items will have one delivery charge, no matter how many you buy.
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09. Do you deliver overseas?

Yes, with the exception of gift certificates.
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10. I have a complaint, who should I speak to?

If it is about a product you have bought from our stores, please get in touch with the store you purchased from – the telephone numbers of all our stores can be found on this website. If the complaint is about an online shopping experience please call one of our customer service representatives at 1 (800) 555 0199 or complete the form on the Contact Us page.
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11. What do I do if my product breaks down during the guarantee period?

If products are under guarantee, your order confirmation email/delivery note is your proof of purchase/receipt and you should follow the manufacturer’s instructions for notifying the manufacturer of any problems within the guarantee period.
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12. Do you offer discounts on corporate or bulk orders?

We offer discounts for deliveries to the same address over certain order values. Please call 1(800) 555 0199 to discuss your requirements
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Managing Your Account

Managing Your Account

It's easy to change your account information online at any time. Simply click My Account now to access your account. If you have forgotten your password, click here.

  • Your email address serves as a convenient way to receive important information about your order and serves as your Salesforce Commerce Cloud account identification.
  • Your account stores information such as order history and your billing and shipping address. It also offers you the ability to track your orders. The password assures that only you have access to your account information.

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Opening An Account

Opening an Account

Opening an account is easy. Simply click My Account, or when you place an order, you will be prompted to log in with your email address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive emails about your order.

Account Benefits

Set up an account and customize your preferences. Improve your shopping experience by taking advantage of great benefits.

  • News and Exclusive Offers

    Sign up to receive email updates on special promotions, new product announcements, gift ideas and more.

  • Order History

    Receive important information regarding your order and the capability to track your order up to the moment it arrives.

  • Faster Checkout

    Save your billing and shipping information to make it easier to find and buy your favorite stuff. Enjoy hassle-free checkout.

  • Save My Cart

    Save your cart for checkout at a later time.

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Changing/Canceling Orders

Changing or Canceling Your Order

For details on your 28-day right of return, please see the Returns Policy section of the website. This section details your statutory rights of cancellation. Please note that this is a shorter period than the 28-day period under the Returns Policy.

  1. You have the right to cancel your purchase and receive a full refund provided you notify us in writing as set out in (2) below that you are exercising this right of cancellation no later than seven working days (i.e. excluding weekends and bank holidays) beginning with the day after you received your goods.

  2. To exercise this right of cancellation:

    1. Contact us by email at customerservice@salesforce.com.

    2. Follow the returns instructions as laid out in the Returns section of this site.

  3. Please note that if you fail to take reasonable care of returned goods or fail to return the goods to us, we will be entitled to make a claim against you for any losses which we suffer.

  4. If your goods are faulty or do not meet the description given on the site, we will refund the value of your order for those goods. For more information on how to return goods to us please refer to the Return Policy section of the site.

  5. We recommend that returned goods be sent via insured, traceable delivery for your protection.

  6. Please note that you do not have a cancellation right with regards to customized products. Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

    • Item(s) not available

    • Problem processing your payment information

    • Shipping not possible to provided address

    • Duplicate order was placed

If your order is cancelled by us, you will receive an email which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please contact our Customer Service Team by email or by calling 1 (800) 555 0199 for a recommendation.

* Please note that calls to 1 (800) 555 0199  that are not made from a US landline may be subject to a charge.

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Valid Payment Methods

Valid Payment Methods

Payment for all goods must be made by credit or debit card.

We accept payment with:

  • Visa
  • MasterCard
  • American Express
  • Discover

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Information About Returns

Return Policy

We want you to be entirely happy with your purchase from us. If you are unhappy with the goods in any way please contact our Customer Service Team at customerservice@salesforce.com or call 1 (800) 555 0199 as soon as possible. Please note that calls to 1 (800) 555 0199 that are not made from a US landline may be subject to a charge. If for any reason you are unhappy with your goods, you have the right to return them and receive a full refund. This right of return is without prejudice to your statutory right of cancellation, details of which are in the Order Cancellation section of the website. You may return goods and receive a refund provided:

  • They are received back at our Returns Department located at XXXXXX normally within 28 days. This 28 day period commences the day after your order has been shipped. Please see Return Instructions for details on the returns process.
  • They have not been damaged, washed, altered or worn and must include the original packaging, labelling and Returns Form located at the bottom of the Packing List (enclosed with the delivered goods). Please note that we are unable to accept returns for customized products.

We'll do everything we can to take care of your return quickly. It may take up to two billing cycles for the credit to appear on your credit card statement. Returns with complete documentation receive priority. Please note that if the Salesforce Commerce Cloud returns process is not followed, Salesforce Commerce Cloud is not responsible for returns lost in transit to us. All sales involving customized products are final, and may not be returned. Please also note that you do not have a statutory cancellation right for customized products. If you purchased a customized product online and it is damaged during shipping, please contact our Customer Service Team at 1 (800) 555 0199 within 10 days of receiving your purchase.

If you purchased a customized product at a retail location and receive a damaged or defective item, please contact the specific store where the purchase was made. For a list of US stores, please refer to the Store Locator section of our website or call us at 1 (800) 555 0199. Please note that calls to 1 (800) 555 0199 that are not made from a US landline may be subject to a charge.

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Security Policy

Security Policy

At Salesforce Commerce Cloud, we know that keeping your credit card information secure is important to you. That makes it very important to us. We use Secure Socket Layer (SSL) 128-bit encryption technology to protect your online information.

How do we make sure information is secure?
We use the latest encryption technology (Secure Sockets Layer, or SSL) to secure your personal information. The information you provide when you place an order is encrypted (or coded) using a secure server for maximum security. This coding makes it extremely difficult for anyone to reach your information as it moves through our ordering system.

Certain browsers will not allow communication through secure servers. If this is the case, you won't be able to place an order online. If you have any problems placing an order online please print your shopping page and place your order by phone at 1 (800) 555 0199. Please note that calls to 1 (800) 555 0199 that are not made from a UK landline may be subject to a charge.

To check the security of your computer, look at the lower right-hand corner of your browser window if you are using Internet Explorer. If you see an unbroken key or a closed lock, then the encryption technology is active and the server is secure. You can also check by looking at the URL line of your browser; when you access a secure server, the initial characters of the site address will be "https."

What if you link to another site?
Our website may provide links to other websites that are not under our control. Neither we nor the third party service providers who manage our website are responsible for these linked websites, their content or for the actions of the providers of such sites. We recommend that you review the Privacy and Security Policies and terms of use for any websites you use.

Do I have to turn the security feature on when I want to shop?
The security features are automatic, and always on. You don't have to do anything but shop. Clicking "Checkout" on any page is all it takes to get started in our secure checkout process.

How do I know if I'm connected when I start ordering?
Once you've clicked the "Continue Checkout" button, your browser looks for a digital certificate to confirm that it's communicating with our website. Once a positive identification is made, your order will continue securely.

Are all the pages on your website secure?
Most of the pages on our website provide information about Salesforce Commerce Cloud and our products. We make this information available freely and there's no reason for these pages to be "secure." The pages that we make secure are the ones on which you actually submit purchasing data such as when managing your account, checking your order status, or within the "Checkout" area. For example, the entire checkout process, from introduction to final confirmation, is completely secure.

Is my information secure when it's transmitted across the Internet?
All of your information is encrypted before it's transmitted across the Internet, then decoded only after it arrives at our secure servers.

Consent
We take the privacy rights of users of this site very seriously and our Privacy Policy explains to you how certain information about you may be processed.

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Super Saver Shipping

Super Saver Shipping

Super Saver Shipping for Video Games

Salesforce Commerce Cloud.com is offering Super Saver Shipping on the shipment of video games only. A fixed shipping cost of $1.99 will be applied to all orders that contain video games only and have the Super Saver Shipping option selected. Any orders that contain products other than video games do not qualify for Super Saver Shipping. Super Saver Shipping offer not valid for AK, HI, or P.O. Boxes. 

Note: All video games have a $1.00 shipping surcharge fee for Super Saver Shipping.

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Terms & Conditions of Sale

Terms & Conditions of Sale

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OWNERSHIP

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USE OF WEBSITE AND DOCUMENTS

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TRADEMARKS/COPYRIGHTS

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Copyright Notice. Copyright © 2016 salesforce.com, inc. All rights reserved.

UNSOLICITED SUBMISSION POLICY

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NO UNLAWFUL OR PROHIBITED USE

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LINKS

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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam id sollicitudin est. Cras vestibulum pretium ipsum at ornare. Nunc dictum vulputate interdum. In orci lacus, commodo venenatis dolor sit amet, interdum fringilla turpis. Suspendisse sagittis et lorem quis viverra. Nullam tortor ante, tincidunt fringilla faucibus sit amet, rutrum at metus. Aliquam quam elit, molestie id imperdiet id, tincidunt ut lectus. Phasellus lectus diam, ullamcorper ut vehicula nec, condimentum quis elit. Vivamus sed imperdiet dolor. Suspendisse ut nunc tortor. In hac habitasse platea dictumst.

SPAM EMAIL AND POSTINGS

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U.S. EXPORT ADMINISTRATION LAWS AND REGULATIONS

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DISCLAIMER

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam id sollicitudin est. Cras vestibulum pretium ipsum at ornare. Nunc dictum vulputate interdum. In orci lacus, commodo venenatis dolor sit amet, interdum fringilla turpis. Suspendisse sagittis et lorem quis viverra. Nullam tortor ante, tincidunt fringilla faucibus sit amet, rutrum at metus. Aliquam quam elit, molestie id imperdiet id, tincidunt ut lectus. Phasellus lectus diam, ullamcorper ut vehicula nec, condimentum quis elit. Vivamus sed imperdiet dolor. Suspendisse ut nunc tortor. In hac habitasse platea dictumst.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam id sollicitudin est. Cras vestibulum pretium ipsum at ornare. Nunc dictum vulputate interdum. In orci lacus, commodo venenatis dolor sit amet, interdum fringilla turpis. Suspendisse sagittis et lorem quis viverra. Nullam tortor ante, tincidunt fringilla faucibus sit amet, rutrum at metus. Aliquam quam elit, molestie id imperdiet id, tincidunt ut lectus. Phasellus lectus diam, ullamcorper ut vehicula nec, condimentum quis elit. Vivamus sed imperdiet dolor. Suspendisse ut nunc tortor. In hac habitasse platea dictumst.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam id sollicitudin est. Cras vestibulum pretium ipsum at ornare. Nunc dictum vulputate interdum. In orci lacus, commodo venenatis dolor sit amet, interdum fringilla turpis. Suspendisse sagittis et lorem quis viverra. Nullam tortor ante, tincidunt fringilla faucibus sit amet, rutrum at metus. Aliquam quam elit, molestie id imperdiet id, tincidunt ut lectus. Phasellus lectus diam, ullamcorper ut vehicula nec, condimentum quis elit. Vivamus sed imperdiet dolor. Suspendisse ut nunc tortor. In hac habitasse platea dictumst.

LIMITATION ON LIABILITY

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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam id sollicitudin est. Cras vestibulum pretium ipsum at ornare. Nunc dictum vulputate interdum. In orci lacus, commodo venenatis dolor sit amet, interdum fringilla turpis. Suspendisse sagittis et lorem quis viverra. Nullam tortor ante, tincidunt fringilla faucibus sit amet, rutrum at metus. Aliquam quam elit, molestie id imperdiet id, tincidunt ut lectus. Phasellus lectus diam, ullamcorper ut vehicula nec, condimentum quis elit. Vivamus sed imperdiet dolor. Suspendisse ut nunc tortor. In hac habitasse platea dictumst.

NOTICES OF COPYRIGHT INFRINGEMENT

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ENTIRE AGREEMENT

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam id sollicitudin est. Cras vestibulum pretium ipsum at ornare. Nunc dictum vulputate interdum. In orci lacus, commodo venenatis dolor sit amet, interdum fringilla turpis. Suspendisse sagittis et lorem quis viverra. Nullam tortor ante, tincidunt fringilla faucibus sit amet, rutrum at metus. Aliquam quam elit, molestie id imperdiet id, tincidunt ut lectus. Phasellus lectus diam, ullamcorper ut vehicula nec, condimentum quis elit. Vivamus sed imperdiet dolor. Suspendisse ut nunc tortor. In hac habitasse platea dictumst.

GOVERNING LAW AND JURISDICTION

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam id sollicitudin est. Cras vestibulum pretium ipsum at ornare. Nunc dictum vulputate interdum. In orci lacus, commodo venenatis dolor sit amet, interdum fringilla turpis. Suspendisse sagittis et lorem quis viverra. Nullam tortor ante, tincidunt fringilla faucibus sit amet, rutrum at metus. Aliquam quam elit, molestie id imperdiet id, tincidunt ut lectus. Phasellus lectus diam, ullamcorper ut vehicula nec, condimentum quis elit. Vivamus sed imperdiet dolor. Suspendisse ut nunc tortor. In hac habitasse platea dictumst.

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