SHIPPING & RETURNS
Our Shipping Policy
We want to get you your YETI® as soon as possible. That’s why we make every effort to process your order quickly so you can put your Tundra®, Roadie®, Hopper®, Panga™, LoadOut™, Silo®, Camino™, or Rambler® to good use sooner.
YETI offers free Ground shipping on qualified orders.
Shipping Options & Rates
We've made every effort to get your orders processed and shipped faster. All "Delivery by" dates are estimates and not guaranteed. Shipping services and rates are subject to change without prior notice.
The following shipping options are available to you, but may be limited by product purchased or your local delivery options.
| Service Level | Qualifications | Timeline | Cost |
|---|---|---|---|
| Ground | On contiguous Canada orders | 2-10 business days | C$5 |
Also please note that all YETI Tundra, Hopper, Roadie, LoadOut, and Panga boxes ship with "YETI" written on all sides of the box.
Shipping Holidays
YETI will not be shipping or delivering on the following dates in 2019. Please note shipping estimates will begin the following business day.
New Year’s Day - 1 January 2019 Ontario Family Day - 18 February 2019 Good Friday - 19 April 2019 Easter Monday - 22 April 2019 Victoria Day - 20 May 2019 Canada Day - 1 July 2019 Civic Holiday - 5 August 2019 Labour Day - 2 September 2019 Thanksgiving Day - 14 October 2019 Remembrance Day - 11 November 2019 Christmas Day - 25 December 2019 Boxing Day - 26 December 2019 New Year’s Day - 1 January 2020
Estimated Arrival Dates
YETI uses Ground service on all shipments unless otherwise noted. Please allow 1–7 business days for processing and an additional 1–4 business days for your order to arrive based on your location and products ordered. Look for a shipment tracking number via email when your order has been processed. To check your order status, click here.
Shipping to a Military Address
YETI ships CanadaPost CFPS for all shipments designated for APO, FPO, or military addresses.
International Shipping
For questions on international shipping, please refer to our International FAQ.
Our Return Policy
We want to be sure you’re as happy with your YETI products as we are. If you’re not satisfied with your purchase, you can return it for a refund within 30 days of your purchase, provided it has not been customized, is unused and is still in its original packaging. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.
Ins and Outs of the YETI Return Policy
Refunds will be returned to the original form of payment. YETI does not offer store credit or gift cards for returned products. YETI does not accept returns on items purchased outside of YETI.ca.
You may exchange a YETI.ca purchase for another YETI item of equal or greater value (in which you are responsible for the difference in cost) within 60 days after the original date of purchase. Exchanges for items purchased outside of YETI.ca will not be accepted.
All merchandise must be unused and undamaged and returned in its original packaging for refunds and exchanges.
For all returns and exchanges, you will be responsible for return shipping costs. You may use a shipper of your choice to return your items. We recommend retaining the tracking number of your return for your records.
All original and return shipping costs are non-refundable. Product is no longer eligible for a refund or exchange 60 days after the original purchase date.
To request a return, please email customerservice@yeti.ca with your order number and return information. If your return is approved, you will receive a Return Order form to include inside the box with your return(s). This return policy only applies to products purchased directly from YETI via phone or website.
YETI does not price match with dealers or competitors.