How do I change my password for my YETI account?
If you're signed into your account, just head on over to Profile, which is located below My Account and scroll down to the bottom of the page.
I forgot my password. How do I reset the password to my account?
Select Sign In, which is located at the top right hand side of YETI.com, and click on "Forgot Your Password".
How do I unsubscribe from emails?
Simply click the unsubscribe link at the bottom of any YETI email or contact our Outfitter team here.
Where is my order?
Can I cancel or make changes to my order?
We attempt to process and ship your order as quickly as possible. Please check your order confirmation email or order status page to see if your order is eligible for cancellation. If it is not, please contact our customer service team to set up a return. We are unable to cancel or modify on your behalf after the order has shipped.
How long does it take to process my order?
Please allow 1-5 business days for your order to be processed. Most shipments will take an additional 1-7 business days. See our Shipping Policy for more information.
Will I be charged for a product that did not ship?
You will only be charged for a product once it has shipped.
WHY DO I SEE MULTIPLE CHARGES ON MY CARD?
We authorize your card for the full amount of the purchase when you place your order. Your card will be charged the final amount when the order ships. The final amount may appear as several charges if your items ship separately.
Why did I not receive an order confirmation or shipping notification email?
If you've checked your spam and trash folders and still cannot locate your confirmation or shipping emails, send us a quick request here.
Will I receive a notification or a tracking number when my order ships?
Yes, you will. When your package is scanned by our shipping provider, it automatically sends you an email with the tracking number included. If you have any questions, please contact us here.
How do I find an authorized YETI Dealer?
We have several dealers throughout Canada and worldwide. Use our store locator to find one nearest you.
Can't find the product you are looking for or it's out of stock?
If a product is out of stock, you can enter your email address and be notified as soon as that product is back in stock. Simply enter your email address in the notification box after you select the product and size/color you would like to purchase. Once that product is available you will receive an email letting you know. You can also check with local dealers in your area.
What is YETI's Price Adjustment Policy?
We do not offer credits or refunds for price adjustments and will not price match competitors or dealers.
Can I buy a gift card?
No. YETI Gifts Cards are currently unavailable for Canada.
Why do I see multiple transactions on my credit/debit card for the same order?
YETI will authorize your card at the time of purchase, but you won't be charged until your order ships. Multiple transactions may be a result of this initial authorization and will fall off automatically, however, if you continue to see that charge or funds are removed, contact us.
Where do I enter a promotion code?
Once you add your YETI items to your shopping cart, you can enter your promo code under View Cart or on the Check Out page under the Payment section. Be sure your code has been applied before submitting your order.
How do I place a corporate order?
You can find out more information about our products by selecting the product category you are interested in below.
Where Are YETI Products Manufactured?
All of our products are labeled or marked with their country of origin. Some of our Tundra coolers and all of our LoadOuts are manufactured in the U.S. and are designated as such. You can find these products by checking their labels in stores.
I’m a first responder or military member. How can I log in and use my ID.me discount?
At this time, ID.me is not compatible with YETI.ca.
How can I get a job at YETI?
Apply for our open positions here to find out more.
How can I write a review about a YETI product I purchased?
To write a product review, head on over to the product page and scroll down until you see "Write a Review."
How do I request a YETI sticker?
We appreciate your interest in showing your YETI pride. Register your YETI product and we'll send you a YETI sticker pack.
How do I know if a website is selling legitimate YETI product?
Nobody is more passionate about making sure that your YETI is the real deal than we are. Shop YETI.com worry free or click here to find authorized dealers in your area.
I bought a counterfeit product or did not get any product after my card was charged, what do I do?
We suggest starting with the company you purchased from, but in the event they're not willing to work with you, we suggest reporting all fraudulent charges to your bank as well as notifying the Better Business Bureau. For future YETI purchases, shop YETI.com or click here for a list of authorized dealers.