How soon will my inquiry be answered?
Due to the popularity of our program, please expect a reply to inquiries within 3 business days.
How do I get a quote?
To receive a quote for product that you are interested in, please fill out our “Get A Quote” form. Please note that quotes are not a guarantee of inventory availability.
Do you offer Corporate discounts?
Which Products are available for Customization?
For the most up to date product offerings and marking information please contact us at email@example.com for more information.
Which payment methods do you accept?
Full payment is required at order placement. We accept payment by VISA or MasterCard.
Can I submit a PO?
All orders are subject to our terms and conditions. For more information, click here.
Do you accept tax exemption certificates?
Tax exempt documentation must be provided prior to order placement. Rules around tax exempt status vary by Province and Territory so all documents will be reviewed by our Finance Department prior to removing tax. For more information on this, feel free to contact us at firstname.lastname@example.org.
Do you offer samples?
We provide pre-production digital proofs for all custom orders placed. Production does not start until you approve that proof and payment has been received. We are also happy to help you place an order for single units at full retail cost if physical samples are required. All orders are subject to current production time.
Can you ship to multiple addresses?
We offer free ground shipping to one domestic location. All orders will ship via Purolator Ground or freight depending on order size.
Can you expedite production on my custom order?
Our production operates on a first-in, first-out basis according to current production time.
Can I cancel, make changes to, or return my order?
To make sure that your customization is just right, we will provide a high-quality digital proof for your approval prior to producing your order. Customization will not start until approval and payment has been received. Once an order has been produced, we are unable make any changes. We apologize but we are unable to return customized product. Please view our Terms and Conditions.
Do you charge a set up fee for Custom Drinkware?
We do not charge a set-up fee for custom drinkware purchased through the Corporate Program. For current pricing for your project, please submit a quote request here.
What is the production time for Custom Drinkware?
Production time varies depending on product availability, seasonal demand, and receipt of artwork approval/payment.
Do you need my Custom Drinkware logo in a particular format?
Please send your drinkware logo in an .EPS/.AI or JPG/PDF file.
Where will the logo be applied on my Custom Drinkware?
Below are the marking areas and measurements for our custom drinkware. Once the order is placed, we will provide a high-quality digital proof for you to approve with your logo on it.