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FAQ - Frequently Asked Questions

 

 

 

Account

How do I change my password for my YETI account?

If you're signed into your account, just head on over to Profile, which is located below My Account and scroll down to the bottom of the page.


I forgot my password. How do I reset the password to my account?

Select Sign In, which is located at the top right hand side of YETI.com, and click on "Forgot Your Password".


How do I unsubscribe from emails?

Simply click the unsubscribe link at the bottom of any YETI email or contact our Outfitter team here.

Ordering

Where is my order?

You can check your domestic order status and details by using our Order Status Form or by by logging in to your account.


Can I cancel or make changes to my order?

We attempt to process and ship your order as quickly as possible. Please contact us as quickly as soon as possible if you need to modify or cancel your order. We are unable to cancel or modify upon your behalf after the order has shipped.


How long does it take to process my order?

Please allow 1-5 business days for your order to be processed. Most shipments will take an additional 1-7 business days. See our Shipping Policy for more information.


Will I be charged for a product that did not ship?

You will only be charged for a product once it has shipped.


Why did I not receive an order confirmation or shipping notification email?

If you've checked your spam and trash folders and still cannot locate your confirmation or shipping emails, send us a quick request here.


Will I receive a notification or a tracking number when my order ships?

Yes, you will. When your package is scanned by our shipping provider, it automatically sends you an email with the tracking number included. If you have any questions, please contact us here.


Where can I buy YETI?

We have several dealers throughout the United States and worldwide. For assistance locating a dealer near you please let us know your city, state, and zip code through our contact us form or you can buy through our website.


Can't find the product you are looking for or it's out of stock?

If you are unable to find a product you are looking for on our website, please let us know by filling out our contact us form.


If a product is out of stock, you can enter your email address and be notified as soon as that product is back in stock. Simply enter your email address in the notification box after you select the product and size/color you would like to purchase. Once that product is available you will receive an email letting you know.

What is YETI's Price Adjustment Policy?

We do not offer credits or refunds for price adjustments and will not price match competitors or dealers.


Can I buy a gift card?

YETI currently does not offer gift cards.


Why do I see multiple transactions on my credit/debit card for the same order?

YETI will authorize your card at the time of purchase, but you won't be charged until your order ships. Multiple transactions may be a result of this initial authorization and will fall off automatically, however, if you continue to see that charge or funds are removed, contact us.


Where do I enter a promotion code?

Once you add your YETI items to your shopping cart, you can enter your promo code under View Cart or on the Check Out page under the Payment section. Be sure your code has been applied before submitting your order.


How do I place a bulk order?

For all orders over 100 units, please fill out our Corporate Sales contact form.


How do I order customized product?

Browse YETI customization options for drinkware here.


Product Information

You can find out more information about our products by selecting the product category you are interested in below.

Tundra

Hopper

Rambler

Panga

LoadOut

Camino

SideKick Dry


Where Are YETI Products Manufactured?

Our Tundra coolers are manufactured in the USA at facilities located in Minnesota and Wisconsin as well as at a facility located in the Philippines. Our Hopper coolers, Panga duffels, and Rambler drinkware are manufactured in China. The LoadOut 5 gallon bucket is manufactured in South Carolina.


What is proposition 65 and how does it relate to YETI?

In 1986, California voters approved an initiative to address growing concerns about exposure to certain chemicals, which requires businesses to notify Californians about significant amounts of chemicals in products. This warning appears on certain YETI products in the form of the sticker or notice on the product for our California consumers.

Other

How Can I Get a YETI Catalog?

Request a YETI Dispatch catalog here.


How can I get a job at YETI?

Apply for our open positions here to find out more.


How can I write a review on about a YETI product I purchased?

To write a product review, head on over to the product page and scroll down until you see "Write a Review."


How do I find an authorized YETI dealer?

We have several dealers throughout the United States and worldwide. For assistance locating a dealer near you, please let us know your city, state, and zip code through our contact us form or you can buy through our website.


How do I request a YETI sticker?

We appreciate your interest in showing your YETI pride. You can purchase a YETI sticker pack or decal on YETI.com.


How do I know if a website is selling legitimate YETI product?

Nobody is more passionate about making sure that your YETI is the real deal than we are. Shop YETI.com worry free or contact us here to get a list of YETI authorized dealers.


I bought a counterfeit product or did not get any product after my card was charged, what do I do?

We suggest starting with the company you purchased from, but in the event they're not willing to work with you, we suggest reporting all fraudulent charges to your bank as well as notifying the Better Business Bureau. For future YETI purchases, shop YETI.com or contact us for a list of authorized dealers.


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